Refund and Cancellation Policy

All our florals fresh or faux are bespoke designs, handcrafted and once an order has been received and confirmed we are unable to offer Returns or Exchanges at any point.

At the time of placing the order, our services allow a personal service where items can be customised to your specific requirements. Additional information can be supplied by the client when placing the order. Information  such as a colour palette, images of outfits, heights, lengths of designs and additional notes can be included. We will coordinate products to match the colours provided and information advised.

Once an order has been placed we offer clients a video consultation where we review and discuss the customisation details and once confirmed these cannot be changed. Should any changes be requested the client will incur a surcharge. For any services commissioned by Niche Weddings and Events Ltd. a binding contract will be entered.

Availability of flowers: Fresh or Faux

As fresh flowers are a living product there are occasions that a particular flower may be unavailable. Whilst every effort is made to source the product sometimes we are physically unable to use a particular flower. All fresh flowers are subject to availability and stringent quality checks. Niche Weddings & Events Ltd. reserves the right to use a similar flower in place of the previously chosen flower. We will notify you of changes to orders for faux products depending on availability.

All products remain the property of Niche Weddings & Events Ltd. until paid for in full.  

If you cancel your contract with Niche Weddings & Events Ltd., you will be charged for the services commissioned until the point you cancel the provision at an hourly rate as listed in your contract. In addition goods sourced and purchased for your order will need to be settled. 

For any changes to shipping address please email within 24 hours of placing the order. 

Niche Weddings & Events Ltd. cannot be held responsible for the products once they have been shipped. A tracking number will be sent to the client via email. All products are sent Next Day Delivery Signed For by Royal Mail. International orders we will confirm costs for shipping at time of order.